Due to the digital nature of our products and the time, preparation, and intellectual work involved in our services, all purchases are final.
The Advisory does not offer refunds, exchanges, returns, or account credits for digital products, guides, downloads, strategy sessions, consultations, or other services once a purchase has been completed, except where required by applicable law.
Digital Products
All digital product sales are final. Because digital products are made available for access or delivery following purchase, they cannot be returned once purchased.
Please review all product descriptions, inclusions, pricing, and other available information carefully before completing your purchase.
We do not provide refunds, exchanges, or credits because a purchaser:
* changes their mind after purchasing;
* does not use, download, or complete the product;
* determines the product is no longer needed;
* expected information, outcomes, or results beyond those described on the sales page; or
* purchases a product in error.
If you experience a technical issue that prevents you from accessing a purchased digital product, please contact us so we can assist with access.
Strategy Sessions & Services
Payments for strategy sessions, consultations, and other services are also non-refundable and non-transferable unless otherwise expressly stated at the time of purchase.
Because time is reserved specifically for each client, failure to attend a scheduled session does not entitle the purchaser to a refund, credit, or exchange.
Any rescheduling policy applicable to a service will be communicated separately and does not alter this refund policy.
Results
Purchasing a product or service from The Advisory does not guarantee a particular business, financial, marketing, sales, or other outcome. Our products and services provide strategic education, guidance, frameworks, perspectives, and recommendations. Results depend on many factors outside of our control, including how the information is interpreted and implemented.
Before You Purchase
By completing your purchase, you acknowledge that you have reviewed the product or service description and understand that all sales are final and no refunds, exchanges, or credits will be issued except where required by applicable law.
If you have questions about a product or service before purchasing, please contact us before completing your order.